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Welcome to the Australian Wine Centre

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Customer Service

Shipping & Delivery
We ship Australia wide using a range of couriers including Australia Post Courier Service, Fastway Couriers and TNT

Using these ultra reliable services -

All wines are fully insured, included in the price quoted.

No wines are left unattended, all must be signed for by an adult. As such, especially for gifts, a daytime work or business address is often better as there will almost always someone in attendance to receive the wine.

If no one is home to receive the wines, they are taken back to head office, and a card to that effect put into your letter box or under the door to arrange more convenient delivery times. The wines will be held for 7 days awaiting this contact, before being returned to me as is the courier policy.

We charge $12 to most metropolitan areas, and $17 per case to Perth and some country areas.

While we usually ship immediately your wines are ready, we do not ship if the weather is over 30 degrees. We will hold the wine here in temperature controlled storage. Additionally, if it is summer, even if the temperature is lower, we will not ship after Wednesday to avoid wines sitting in warehouses over the weekend.
Privacy & Security
This Privacy and Security Statement applies to this website which is operated by Australian Wine Centre under the domain name "http://www.auswine.com.au".

Australian Wine Centre understands and appreciates that you, as an Australian Wine Centre Website visitor, are concerned about your privacy and about the confidentiality and security of information we may gain about you online. Australian Wine Centre is committed to protecting your privacy. This The Australian Wine Centre Privacy and Security Statement explains how your personal information will be treated as you access and interact with the The Australian Wine Centre Website.

As the The Australian Wine Centre Website develops and as technology evolves, Australian Wine Centre will continue to strive to provide you with better and more customised services and with a more effective website. Australian Wine Centre encourages you to review the The Australian Wine Centre Privacy and Security Statement periodically because the statement may change from time to time.

In addition to the provisions of this Privacy and Security Statement, there may also be specific and additional privacy provisions which apply to certain sections of the The Australian Wine Centre Website. Because those specific and additional provisions also relate to your privacy protection, you should review them wherever they are accessible by you on the The Australian Wine Centre Website. In the event of any inconsistency between the provisions of this Privacy and Security Statement and those other specific and additional provisions, the specific and additional provisions will prevail.

Information collected

The information that we will collect about you will depend on how you use the facilities offered by the The Australian Wine Centre Website. If you visit the The Australian Wine Centre Website to read, browse or download information, our system will record the date and time of your visit to our site, the pages viewed and any information downloaded.

The Australian Wine Centre Website offers a number of interactive facilities including tools such as frequently asked questions, mailing lists and the ability to purchase goods and services online.

If you decide to complete an online order, the information that you enter onto the online order form will only be collected by us if you submit your online order. If at any stage you cancel your order or log out prior to submitting your order, the information you have entered up to that point will be automatically deleted.

The The Australian Wine Centre Website also contains links to the websites of third party providers of goods and services ("Third Party Websites"). If you have accessed Third Party Websites through the The Australian Wine Centre Website and if those third parties collect information about you, Australian Wine Centre may also collect or have access to that information as part of our arrangements with those third parties.

Third Party Websites should contain their own privacy statements and those third parties are responsible for informing you about their own privacy practices.

Cookies

We use "cookies" as a fundamental part of our interaction with your Internet browser. A purpose is to provide you with better and more customised service and with a more effective website.

A "cookie" is a small text file placed on your computer by our webpage server. A cookie can later be retrieved by our webpage servers. Cookies are frequently used on websites and you can choose if and how a cookie will be accepted by configuring your preferences and options in your browser.

We use cookies:

to determine if you have previously visited the The Australian Wine Centre Website; to identify pages you have accessed and Third Party Websites you have accessed; for marketing purposes; and for administrative and security purposes.

Accordingly, if you wish to make full use of the The Australian Wine Centre Website, it is required that you accept cookies. If your browser is configured to reject all cookies you will be unable to use services on the The Australian Wine Centre Website that require cookies in order to participate.

Use and disclosure of information

We will only use or disclose personal information or information generated by cookies ("cookie information") that you have provided to us when:

you have authorised us to do so; we have given you notification of the intended use or disclosure and you have not objected to that use or disclosure; we believe that the use or disclosure is reasonably necessary to assist a law enforcement agency or an agency responsible for national security in the performance of their functions; or Australian Wine Centre is authorised, required or permitted by law to disclose the information. An exception is where you access a Third Party Website from the The Australian Wine Centre Website. In that case, cookie information and information about your preferences or other information that you provide about yourself may be shared between that third party, the person hosting the Third Party Website and members of Australian Wine Centre.

Australian Wine Centre uses the information to provide you with information about products and services that may be of interest to you. It may also be used for the enhancement of services offered through the The Australian Wine Centre Website and Third Party Websites.

Third Party Websites should contain their own privacy statements and those third parties are responsible for informing you about their own privacy practices.

How we handle E-mails

We will preserve the content of any e-mail that you send us, if we believe that we have a legal requirement to do so. Any personal information contained in your e-mail, including your e-mail address, will be used or disclosed in ways set out in this Privacy and Security Statement. Your e-mail message content may be monitored by our Internet Service Provider or Australian Wine Centre employees for trouble shooting and maintenance purposes or where e-mail abuse is suspected.

Security of information

(PGP)

The The Australian Wine Centre web server uses military strength encryption during transmission of sensitive data such as your credit card details. This means that you can rest easy knowing that these details only go to the person who needs them to process the order.

Australian Wine Centre takes reasonable steps to preserve the security of cookie and personal information in accordance with the The Australian Wine Centre Website Terms of Use and this Privacy and Security Statement. If your browser is suitably configured, it will advise you whether the information you are sending us will be secure (encrypted) or not secure (not encrypted). If secure transmission is indicated, Australian Wine Centre currently uses military strength (128 bit) encryption.

Australian Wine Centre regularly reviews developments in security and encryption technologies. Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Accordingly, although Australian Wine Centre strives to protect such information, Australian Wine Centre cannot ensure or warrant the security of any information you transmit to us or from our online products or services and you do so at your own risk. Once we receive your transmission, we take reasonable steps to preserve the security of the information in our own systems.

Acceptance and changes to Privacy and Security Statement

You acknowledge and accept that your use of the The Australian Wine Centre Website indicates your acceptance of the Privacy and Security Statement.

This is the current Privacy and Security Statement. It replaces any other Privacy and Security Statement for the The Australian Wine Centre Website published on the The Australian Wine Centre Website to date. Australian Wine Centre may at any time vary the Privacy and Security Statement by publishing the varied Privacy and Security Statement on the The Australian Wine Centre Website. You accept that by doing this, Australian Wine Centre has provided you with sufficient notice of the variation.
Returns & Replacements
We stand behind our wines. Any faulty wines can be returned for full refund or replacement.

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Ordering
Wines can be ordered via the web store.

However, we also welcome your personal purchase, by contacting us directly, via email, or by telephone.

After all, its often better to purchase directly from a person (yes, I am real), and I'd love to help you personally.

telephone (08) 82727248

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